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Help Pages |
M.F.Copier Rentals have made shopping on the Internet easy.
| First time visitors
Despatch |
Payment
Other Information |
- Select the manufacturer from the buttons on the left.
- Click the manufacturer this will take you to the products
To buy a product simply follow these simple steps:
- Select the item you wish to purchase.
- Enter the quantity of the item you wish to purchase.Some of our products have a min order
- Select the 'add ' button which will add a product you to your shopping cart.
- Once you have the shopping cart page displayed you can do one of three things
- Alter the number of items you wish to purchase by entering a new value then clicking the update button.
- Remove the item from your shopping cart by ticking the remove button.
- Add more items to your cart by clicking on the 'Continue Shopping' button which will take you back to the main store.
- Purchase your items by selecting payment method.
- Fill out the requested information - these details must be typed EXACTLY as this information is used by us on your communications. Make sure that the E-mail address is typed in the correct upper/lower case, as without this information we will not be able to contact you about your order and we will not be able to send out the goods.
- Once all the requested information is filled out you need to click on the 'Enter' button, you will then be diverted to our secure server.You will be asked to provide a password,if you have ordered before You will notice that a small image of a padlock will appear in the lower part of your browser. This padlock image signifies that site is secure and that any information that you send to us will not be readable by anyone else.
FAQ (Frequently Asked Questions)
- What forms of payment do you accept?
- Is it safe to pass my information on the Internet?
- My order hasn't arrived yet ?
- How much do you charge for delivery?
- What is your returns policy?
- My printer is new and your site does not mention it. Do you sell the cartridges for it ?
What forms of payment do you accept ?
We accept cheques drawn on a UK bank in Pounds Sterling through the post. and most credit cards and debit cards online through a secure server If you are unwilling to send your information over the Internet or your connection is unsecure then you can fax us your order details or alternatively post or phone them to us. Please note that you must place the order first on the site and then select the cheque payment method. Please print out the resulting page and include this with your order. If you are sending a cheque please write your e-mail address and order number on the reverse of the cheque. Cheques should be made payable to M.F.Copier Rentals
Is it safe to pass my information on the Internet ?
M.F.Copier Rentals has taken every precaution to ensure the protection of your information being sent to us. Our secure server uses SSL technology to encrypt the information that you send to us ensuring that no one other than us can read it. When the time comes in the order process to pass your details to us there is a simple check that you can make to ensure that your browser is connected securely to our server. In Microsoft Internet Explorer a padlock symbol appears in the bar at the bottom right hand side of the screen and in Netscape Navigator the padlock appears on the left hand side.
If in doubt remember - 'look for the lock'.
If the padlock does not appear in your browser when you are transferred to our secure server then you should use another payment method. We would like our customers to know that we have not had any reports of fraud resulting from transactions taking place on our web site.
As soon as we receive your order it is entered onto our system, and depending on our stock position is despatched as soon as your cheque clears (weekends excluded).If you have paid by credit or debit card your goods will be sent in most cases within 7 days
If you are paying by cheque please note that it will slow down the processing and despatch of your order. The order does not go 'live' until we receive the cheque and we do not send out the order until the cheque has cleared. When paying by cheque you can expect the delivery of the order to take up to 10 days.
How much do you charge for delivery?
When you fill out the order form you will be asked which method of shipping you require. The system then calculates the cost of carriage based on the selections that are made.
General charges are as follows:
£0 - £100 |
£100 - £200 |
£200 - £1000 | £1000 - £2000 | £2000 + | |
| inkjet Cartridges only | |||||
| UK Standard Post (No transit insurance) | We only use recorded delivery | free | free | free | free |
| Other EU (No transit insurance) | £3.50 | £2.25 | free | free | free |
| UK Recorded | £1.20 for the first cartridge Then 0.60p per cartridge therafter | £1.00 | free | free | free |
| Other EU Recorded | £5.60 | £4.00 | free | free | free |
| UK Courier | £6.50 | £6.50 | £3.00 | £2.00 | free |
Please note that if no transit insurance is selected for cartridge sales and the order does not arrive we cannot be held responsible for the losses incurred.
We will replace any faulty items or give a full refund
if returned to us in their original packing within a reasonable time of
purchase.
Any incorrectly ordered items may be replaced by the
correct item, if available, if we are notified by e-mail and
receive the incorrectly ordered items, unopened in the original vacuum sealed
packing, within 30 days of purchase. If the item is not available
it can be returned to us unopened for credit minus a small
restocking charge. We cannot give credit for incorrectly ordered
items which have been opened so please be careful when
ordering.
My printer is new and your site does not mention it. Do you sell the cartridges for it ?
We try to keep our information as up-to-date as possible, however new model printers are being produced all the time. Often, especially with Epson printers, the cartridges these printers use are the same as those produced before i.e. we stock the compatibles. If you are unsure about which cartridges your new printer takes there are a couple of proceedures that you can undertake to check:
1 - Check the documentation that came with your printer, this will indicate the OEM references of the cartridges your machine takes. This is probably the most reliable source of information available.
2 - If you do not have your printer documentation then we have included a comparison list so you can check click here
We recommend that you check one of these sources before you make a purchase - see returns policy above.
We at M.F.Copier Rentals are committed to
protecting your privacy. The information that you provide will
not be passed on to other organisations.
If you have any enquirys regarding our privacy policy please e-mail your comments to
privacy@inkjetcartridgesuk.com
No information you have given us will be used to send you any marketing material without your consent
We do have a mailing list run by listbot you can if you wish join and at any time opt out of our list.
We are constantly trying to improve our service to you and through our security checks this can be achieved. To ensure that the order is placed with the knowledge of the the customer we may wish to carry out checks. For this we might ask you to provide further information, we appreciate your assistance in these matters and we hope that you agree that it is a good way to prevent Internet fraud.
We will make a full refund ,or if you wish replace any faulty items
if returned to us in their original packing within a reasonable time from the date of
purchase.
Any incorrectly ordered items may be replaced by the
correct item, if available, if we are notified by e-mail and
receive the incorrectly ordered items, unopened in the original vacuum sealed
packing, within 30 days of purchase. If the item is not available
it can be returned to us unopened for credit minus a small
restocking charge. We cannot give credit for incorrectly ordered
items which have been opened so please be careful when
ordering.
Cancellation Of Orders You have the right to cancell your order within 7 days of receiving your goods .
Please Note: A full refund will be given as long as the goods are returned in their original vacuum sealed packaging. Postage and packaging must be paid by the customer
Please note that if the standard post option (with no transit insurance) is selected and the goods despatched from us do not arrive we are unfortunatley not able to refund any costs.
Statutory Rights
This does not affect your statutory rights as a consumer.
Us
Please note that as we trade only on the Internet we cannot take credit card details over the phone There are, however a number of other ways in which you can contact us or to give us information to complete your order.
- By E-mail
- By Fax
- By Post
- By Phone - After sales and service only
E-mail can be sent to the following addresses and will be responded to as quickly as possible. Please note that the sending of credit card numbers through e-mail is not reccomended as security cannot be guranteed.
For general questions about placed orders contact:
- Sales department - sales@inkjetcartridgesuk.com
For questions relating to after sales assistance contact:
- Customer services - customer_services@inkjetcartridgesuk.com
For enquiries about our products please mail:
- Enquiries - enquiries@inkjetcartridgesuk.com
If you have found a problem with the website please contact:
- Webmaster - webmaster@inkjetcartridgesuk.com
If you feel unsure about placing your credit card details online you can fax us on the following number. Please ensure that you place the order on the site first as otherwise we will not be able to process your order.
Credit Card details can be faxed to: 0121 244 9339
If you do not have access to a fax machine cheques can be posted to the following address. Please remember that if you are paying by cheque the despatch of your goods will not be carried out until your cheque has cleared - this means that there will be a delay of at least 7 to 10 working days before receiving goods.
M.F.Copier Rentals
Head Office Suite 182
27 Colemore Row
Birmingham
B3 2EH
Sales Service Only - Have your order number ready before ringing.
If you have a problem with your order, such as non-arrival, and you have consulted the FAQ section in the help pages, please feel free to call us on the following number (09:00AM to 5:00PM Monday to Friday) and we will do our best to help you.
0121 244 9339 Local Rates - Or (0795 748 8450) Note: This Number Is Charged At Mobile Rates UK orders only
Any further questions can be directed to mfcopier@blueyonder.co.uk